UKGC says GAMSTOP will be compulsory for online casinos
Earlier this year the UK Gambling Commission released new rules and regulations to make online gambling in the UK safer
Keynotes from the new rules
1. Online casinos must verify the age of their customers before they can:
- Use no deposit bonuses, such as free spins or free bonus money.
This is a massive change from the old 72-hour rule, where casinos had 72 hours to verify a customers age and identity.
This was a massive blow to the gambling industry, who complained it will destroy conversion and push people to play at unlicenced online casinos.
In addition to removing the 72-hour rule, the UKGC also banned demo games. This means no one who is not logged in (and verified) can try games in demo mode.
2. To make withdrawals quicker, casinos need to gather verification information before a deposit is possible
According to the UKGC, a majority of the complaints they get are from players who think withdrawals take to long.
This is mainly due to the KYC requirements, which customers are not always aware of.
In the future, casinos will need to be more clear about these conditions for withdrawals at an earlier stage, even before the players can deposit.
3. Online casinos will have to register with Gamstop
In addition to strengthening their own self-exclusion scheme, UK operators will have to register for Gamstop (the nation-wide multi-operator self-exclusion scheme).
With faster KYC processes stopping problem gamblers from playing will be more efficient, but it`s not enough. With all UK casinos joining the Gamstop database this will be way better for all parties.
This change is not surprising as there are many casinos not on Gamstop
accepting UK players.
More about Gamstop
Gamstop is a free self-exclusion scheme for problem gamblers. The program is sponsored by the United Kingdom Gambling Commission.
Over 50,000 UK residents have since April 2018 (when Gamstop was launched) already blocked themselves from online gambling by joining the self-exclusion scheme.
There have been reports of people signed up to Gamstop still being able to gamble at UK licenced casinos, just by changing one letter in the name or surname.
Gamstop has gotten critique for this and is working on a better way to identify players in the database trying to sign up to iGaming sites.
Chilli Casino - A new casino site on Gamstop
The pace of new casinos launching in the UK has slowed down lately, but newcomers are still entering the competitive market from time to time.
This time a new product from the BGO group has just landed, and it`s on a premium domain called Chilli.com.
The new gambling site is more commonly called Chilli Casino
, and is already from start integrated with the Gamstop register.
This means that even if it`s a brand new online casino, no players who have previously blocked them self from gambling online by joining Gamstop will be able to sign-up.